FAQs

We are a small local business specialised in Mānuka Honey and natural products. As such, we work hard to select only the brands that meet our quality and strength standards.

Yes, Manuka Hut is an Australian-owned business based in Clovelly (Sydney), NSW.

As part of our goal of keeping costs down and passing all our savings to our customers, we only operate online at the moment.

However, we are planning to establish a physical presence in the future, in order to better connect with our community.

Mānuka Hut is dedicated to providing outstanding customer service at every stage of your purchase.

As a small Australian business, we genuinely care about our customers and are always available to assist you with any queries or updates on your order.

What distinguishes Mānuka Hut is our unwavering commitment to our customers. We prioritise your needs and offer personalised support, which can be hard to find in larger corporations.

Absolutely! We value our customers' feedback and are open to suggestions for improving our products and services. Your input helps us grow and serve you better.

At Mānuka Hut, you'll notice that our products are often priced more affordably than those of other online and brick-and-mortar retailers. The reason behind this is deeply rooted in our commitment to delivering exceptional value to our customers. We operate exclusively as an online business, which allows us to minimize overhead costs. By embracing this streamlined approach, we are able to pass on the resulting savings directly to you, our valued customers. This way, you can enjoy the high-quality products we offer at more budget-friendly prices.

As soon as you place your order you will receive an email/SMS with the order confirmation and a link to track your order in real time.

If you haven't received your confirmation email, please let us know through our channels and we'll help you tracking the status of your order.

Feel free to reach out to our team anytime! We recognise that purchasing Mānuka honey for the first time can seem a bit overwhelming, but we're here to assist you.

You can reach us through our live chat, send us a message via WhatsApp at +61(0)478544465 or email us at info@manukahut.com. Rest assured, we're always here for you, ready to provide the support you need.

We aim to ship your order as soon as it's placed. So, if you change your mind on your order, please notify us as soon as possible through one of the available channels and we'll do our best to accomodate your request.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return, as long as the item has its sealing intact.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us atinfo@manukahut.com.

We accept all major debit and credit cards as well as PayPal.

We do offer Buy-Now-Pay-Later options through Zip and Afterpay.

In Australia, we ship to all territories and states. Honey products cannot be shipped to Western Australia. If you have ordered honey products and you are based in Western Australia we will reach out in 1 business day to organise a refund or order amendment (when possible).

Standard delivery is FREE for orders over $149. Orders under $149 will be charged at the lowest rate available with AustraliaPost, automatically calculated upon entering the delivery address during checkout.

Differently from other businesses, we don't charge extra fees on the delivery rates available for your order.

What you will end up paying is the amount AustraliaPost will charge us, based on your overall cart weight and shipping destination.

Express Delivery is available for both Australian and it is offered through Australia Post.

If you are worried about not being home while your honey is delivered, we do offer a "signature on delivery" option you can choose at checkout.

You can either email us at info@manukahut.com, fill out a form on our contact us page or jump on our livechat.

We are serving the following countries: UAE, Saudi Arabia, Bahrain, Qatar, Kuwait, Egypt, Vietnam, Indonesia, Malaysia, Singapore, Philippines, Thailand, South Korea, Japan, Oman, U.S.A.

Opt for Mānuka Hut for international orders, where we guarantee the lowest delivery rates among top-tier couriers, ensuring both cost-effectiveness and quality. Our commitment to reputable couriers reflects our dedication to providing customers with the best possible experience. Trust us for the most competitively priced, reliable deliveries.

After placing your order, we take care of everything. Step 1 involves meticulous preparation of necessary documents tailored to your country. In Step 2, we engage a trusted courier providing full tracking for your peace of mind. Finally, we ship to your chosen destination, keeping you informed about any changes in your order along the way. Your satisfaction is our priority.

Your satisfaction is our priority. Contact our support, and we’ll promptly address any concerns or issues you may encounter with your international order.

Absolutely! We provide comprehensive tracking, so you’re always in the loop about the status and location of your order throughout its journey.

We understand plans change. Contact our support team, and we’ll do our best to accommodate any modifications to your international order before it ships.

To discover all the ongoing promotions at Mānuka Hut, please visit our Special Promotions page. There, you'll find a comprehensive list of our current promotions, ensuring you don't miss out on any exciting offers.

If you have specific questions about a promotion, check out our detailed FAQs on the same page. For any further assistance, feel free to contact our customer support team. Happy shopping! 😊

Absolutely! You can definitely grab more than one FREE gift. We'll include all the qualifying freebies when we prepare your order, including multiples of the same item.

Don't worry if you don't see all the additional freebies in your cart – we'll add them for you! 😊

Not at all! Our team ensures that you receive all the free gifts you qualify for, including multiples of the same item. Even if you don't see them reflected in your cart, rest assured that when we prepare your order, all eligible freebies will be added. So, no need to worry – we've got it covered! 😊

No, Mānuka Hut Rewards is currently paused as we work on new ways to deliver value for our customers. However, you can still redeem your vouchers anytime as they are still valid. If you have already opened an account and would like to turn your points into a discount voucher, you can contact us on chat for assistance.

While UMF measures the quality and purity of Manuka honey, MGO measures the quantity of Methylglyoxal, a naturally occurring compound that gives Manuka honey its distinctive flavour and health properties.

A MGO rating is a quality metric that standardises the amount of methyglyoxal in Manuka Honey while UMF measures the its purity.

We take great pride in offering only authentic Mānuka honey at Mānuka Hut. Our Mānuka honey is sourced directly from reputable beekeepers and producers who adhere to strict quality standards. All our jars come with certifications and meet industry standards.

Absolutely! We encourage our customers to reach out if they wish to see certifications or obtain QR codes for the Mānuka honey they are considering. Our team is dedicated to providing you with the information you need to feel confident in your purchase.

You can easily get in touch with our customer support team through our live chat, WhatsApp or email at info@manukahut.com. Simply let them know the specific details of the Mānuka honey jars you are interested in, and they will promptly organise the certifications and QR codes for you.