How can we help?

Manuka Hut is an Australian-owned retailer of genuine, lab-tested Mānuka honey and natural wellness products. We work directly with trusted New Zealand beekeepers and ship from our Sydney warehouse: certified honey, fair prices, and local support.

Yes, proudly Australian-owned. We ship from our warehouse in Sydney and our team is right here in Australia.

We're online-only, which lets us keep prices sharp and ship Australia-wide fast. Our Australian team is always a message away via our contact page.

We do one thing well: genuine, UMF/MGO lab-tested Mānuka honey at a fair price, sourced direct from New Zealand beekeepers and shipped fast from Sydney, with friendly local support.

We sell only Mānuka honey and related wellness products. We buy direct and cut out the middlemen, so you get certified honey at a genuinely competitive, all-inclusive price.

Absolutely. We're a small, customer-led team and we read every message. If something isn't right, or you've got an idea, tell us via our contact page and we genuinely act on it.

We work directly with New Zealand beekeepers and ship from our own Sydney warehouse, cutting out the middlemen. Even after shipping, that keeps prices around 15-30% below typical local retail.

As soon as you place your order you will receive an email/SMS with the order confirmation and a link to track your order in real time.

If you haven't received your confirmation email, please let us know and we'll help you tracking the status of your order.

Feel free to reach out to our team anytime! We recognise that purchasing Mānuka honey for the first time can seem a bit overwhelming, but we're here to assist you.

You can reach us through our live chat, send us a message via WhatsApp at +61(0)478544465 or email us at support@manukahut.com. Rest assured, we're always here for you, ready to provide the support you need.

We aim to ship your order as soon as it's placed. So, if you change your mind on your order, please notify us as soon as possible through one of the available channels and we'll do our best to accomodate your request.

We have a 10-day return policy on all non-edible products, which means you have 10 days after receiving your item to request a return, as long as the item has its sealing intact.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@manukahut.com.

We accept all major debit and credit cards as well as PayPal.

We ship to over 80 countries and territories worldwide: Åland Islands, Albania, Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Morocco, Nepal, Netherlands, Norway, Oman, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Vatican City, Vietnam.

We've shipped thousands of international orders. Every parcel is fully tracked, your honey is UMF/MGO certified with documentation available, and our team is on hand if anything comes up.

After placing your order, we take care of everything.

• Step 1 involves meticulous preparation of necessary documents tailored to your country.
• In Step 2, we engage a trusted courier providing full tracking for your peace of mind.
• Finally, we ship to your chosen destination, keeping you informed about any changes in your order along the way.

Your satisfaction is our priority.

Yes, once your order ships you'll get a tracking link to follow it all the way to your door.

For Australian orders, yes, GST is included and there are no import duties (we are based in Sydney).

Yes, a small number. We include all taxes and import duties in the price for most destinations, but for these countries they're collected locally on delivery instead: Albania, Bahrain, Bosnia & Herzegovina, Chile, China, Costa Rica, Egypt, Iraq, Kuwait, Mexico, Nepal, Oman, Pakistan, Philippines, Qatar, Russia, Saudi Arabia, Turkey and Vietnam, along with any other country not shown on our all-inclusive list.

It comes down to local customs rules. Not every country lets an overseas retailer prepay duties and import taxes on your behalf; some require their own customs authority to assess and collect them when your parcel arrives. Where that applies, we can't add the charges upfront, so your local customs or courier collects them on delivery.

Yes, the price at checkout is the full price. Nothing extra on delivery.

To discover all the ongoing promotions at Manuka Hut, please visit our Special Promotions page. There, you'll find a comprehensive list of our current promotions, ensuring you don't miss out on any exciting offers.

If you have specific questions about a promotion, check out our detailed FAQs on the same page. For any further assistance, feel free to contact our customer support team. Happy shopping! 😊

Absolutely! You can definitely grab more than one FREE gift. We'll include all the qualifying freebies when we prepare your order, including multiples of the same item.

Don't worry if you don't see all the additional freebies in your cart – we'll add them for you! 😊

Not at all! Our team ensures that you receive all the free gifts you qualify for, including multiples of the same item.

Even if you don't see them reflected in your cart, rest assured that when we prepare your order, all eligible freebies will be added. So, no need to worry – we've got it covered! 😊

While UMF measures the quality and purity of Manuka honey, MGO measures the quantity of Methylglyoxal, a naturally occurring compound that gives Manuka honey its distinctive flavour and health properties.

A MGO rating is a quality metric that standardises the amount of methyglyoxal in Manuka Honey while UMF measures the its purity. You can find more information in this article about MGO & UMF.

We take great pride in offering only authentic Mānuka honey. Our Mānuka honey is sourced directly from reputable beekeepers and producers who adhere to strict quality standards, and every jar comes with certification and meets industry standards.

Absolutely! We encourage our customers to reach out if they wish to see certifications or obtain QR codes for the Manuka honey they are considering. Our team is dedicated to providing you with the information you need to feel confident in your purchase.

You can easily get in touch with our customer support team through our live chat, WhatsApp or email at support@manukahut.com. Simply let them know the specific details of the Manuka honey jars you are interested in, and they will promptly organise the certifications and QR codes for you.